Families are key in improving quality.

From Family Voices, Inc, Lexington, MA (Ms Wells); and National Partnership for Women and Families Washington, DC (Ms Partridge) The opinions expressed herein are those of the authors and do not necessarily represent the views of the US Department of Health and Human Services, the Agency for Healthcare Research and Quality, or the Centers for Medicare & Medicaid Services. The authors have no conflicts of interest to disclose. Publication of this article was supported by the US Department of Health and Human Services or the Agency for Healthcare Research and Quality. Address correspondence to NoraWells, MSEd, Family Voices, Inc, c/o ERG, 110, Hartwell Avenue, Lexington,Massachusetts 02421 (e-mail: [email protected]).